$149.99/month
$199.99/month
Save $50.00/month (25%)
Our Remote IT Support Package provides comprehensive technical support for your business with unlimited help desk access. Our certified IT professionals are available to troubleshoot and resolve your technology issues quickly and efficiently.
The Remote IT Support Package is designed to provide businesses with reliable, on-demand technical support without the need for an in-house IT department. Our team of certified IT professionals is available to help you troubleshoot and resolve technical issues quickly, minimizing downtime and ensuring your business operations run smoothly.
With unlimited help desk access, your team can reach out for assistance whenever they encounter a technical problem. Our remote support specialists can connect to your systems securely to diagnose and fix issues in real-time, without the need for on-site visits in most cases.
The package includes support for a wide range of common business applications, operating systems, and basic network issues. We also provide proactive services such as regular system health checks and security patch management to help prevent problems before they occur.
| Support Hours | Monday to Friday, 8am to 6pm (24/7 support available as an add-on) |
|---|---|
| Response Time | Priority 1 issues: 1 hour Priority 2 issues: 2 hours Priority 3 issues: 4 hours |
| Support Channels | Phone, Email, Live Chat, Ticketing System |
| Remote Sessions | Unlimited |
| Supported Systems | Windows, macOS, Linux, iOS, Android |
| Minimum Contract | 3 months |
| User Licenses | Starting at 5 users (additional users can be added) |
| Monthly Reports | Yes, includes incident summaries and resolution times |
Verified Buyer
We've been using the Remote IT Support Package for about 6 months now, and it has been a game-changer for our small business. The technicians are knowledgeable and patient, and they've resolved every issue we've had promptly. Highly recommend!
Verified Buyer
As a non-tech person running a business, this service has been invaluable. I don't have to worry about figuring out complex tech issues anymore. Their team is always friendly and solves our problems quickly without making me feel like I'm asking silly questions.
Verified Buyer
The support is generally excellent, and the technicians are very knowledgeable. The only reason I'm giving 4 stars instead of 5 is that we sometimes experience longer wait times during busy periods. Otherwise, the service has been a great value for our company.
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