At HeyDigitalMX, we are committed to ensuring your satisfaction with our IT Tech Support Services. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.
Please read this Refund Policy carefully before purchasing any services from our website heydigitalmx.com. By purchasing our services, you agree to the terms of this Refund Policy.
Different types of services have different refund policies as outlined below:
| Service Type | Refund Eligibility | Refund Period | Cancellation Terms |
|---|---|---|---|
| Remote IT Support Package (Monthly Subscription) | Eligible for pro-rated refund if service quality issues arise | Within 14 days of payment | 30-day notice required for cancellation |
| Network Security Solution (Monthly Subscription) | Eligible for pro-rated refund if service quality issues arise | Within 14 days of payment | 30-day notice required for cancellation |
| Cloud Migration Service (One-time Service) | Eligible for full refund before service commencement | Before work begins | Subject to cancellation fee if preparation has begun |
| IT Infrastructure Audit (One-time Service) | Eligible for full refund before service commencement | Before work begins | Subject to cancellation fee if preparation has begun |
| Business Continuity Plan (One-time Service) | Eligible for full refund before service commencement | Before work begins | Subject to cancellation fee if preparation has begun |
For subscription-based services (e.g., Remote IT Support Package, Network Security Solution), you may cancel your subscription at any time by contacting our customer support team. However, a 30-day notice period is required for all cancellations. Your subscription will remain active until the end of the current billing period, after which it will not renew.
If you are not satisfied with our subscription-based services, you may request a refund within 14 days of your most recent payment. Refunds may be issued on a pro-rated basis, taking into account the services you have already used.
We do not issue refunds for previous billing periods. Refund requests will only be considered for the current billing period.
For one-time services (e.g., Cloud Migration Service, IT Infrastructure Audit, Business Continuity Plan), you may cancel and request a full refund before we begin work on your project. Once our team has started working on your project, refunds will be subject to the terms in section 3.2.
If you wish to cancel a one-time service after work has begun, the following refund policy applies:
A cancellation fee may apply to one-time services if we have already allocated resources, conducted preliminary assessments, or prepared for your project. The cancellation fee will be determined based on the work already performed and resources allocated.
We strive to provide high-quality services that meet or exceed industry standards. If you are not satisfied with the quality of our services, please contact us immediately so we can address your concerns.
If we are unable to resolve your service quality issues to your satisfaction, you may be eligible for a refund as follows:
To request a refund, please contact our customer support team at refunds@heydigitalmx.com or call +441882250235. Please include the following information in your refund request:
We will review your refund request within 5 business days. If your refund is approved, it will be processed within 10 business days. Refunds will be issued using the same payment method used for the original purchase.
We do not charge any processing fees for refunds. However, some payment processors or banks may deduct fees from the refunded amount, which are beyond our control.
The following items are generally non-refundable:
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, significant system outages), we may need to reschedule or modify services. In such cases, we will work with you to find a suitable solution or provide a refund if services cannot be delivered.
If your account is terminated due to violation of our Terms and Conditions, you may not be eligible for a refund. This includes, but is not limited to, violations related to fraudulent activities, abuse of services, or breach of our acceptable use policy.
Services purchased with promotional offers, discounts, or special pricing may have different refund terms. These terms will be clearly communicated during the purchase process or in the promotion's terms and conditions.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically for any changes.
If you have any questions about our Refund Policy, please contact us at:
HeyDigitalMX
2 Tim Road North
Mia, MK43 7LX
United Kingdom
Email: refunds@heydigitalmx.com
Phone: +441882250235