Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website at heydigitalmx.com (the "Website") or any IT Tech Support Services (the "Services") operated by HeyDigitalMX ("we", "us", "our", or "Company").

Your access to and use of the Website and Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website or Services.

By accessing or using the Website or Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Website or use our Services.

1. Services

HeyDigitalMX provides various IT support services and technical consultations as described on our Website. Our Services include, but are not limited to:

• Remote IT Support Package
• Network Security Solution
• Cloud Migration Service
• IT Infrastructure Audit
• Business Continuity Plan

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice or liability.

2. Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.

You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Payments and Subscriptions

3.1 Pricing

The prices for our Services are listed on our Website. All prices are subject to change without notice. We reserve the right to modify our pricing at any time.

3.2 Payment Terms

Payment for our Services is due at the time of purchase unless otherwise specified. For subscription-based Services, payment is due at the beginning of each billing cycle. We accept payment via credit card, debit card, bank transfer, or other payment methods as specified on our Website.

3.3 Subscription Renewals

Subscription-based Services will automatically renew for successive billing periods unless canceled by you before the renewal date. You authorize us to charge your payment method for the subscription fee at the beginning of each billing period.

3.4 Taxes

Prices for our Services do not include any taxes, levies, duties, or similar governmental assessments, including value-added tax (VAT), sales tax, use tax, or withholding tax. You are responsible for paying all taxes associated with your purchase of our Services.

4. Intellectual Property

4.1 Our Intellectual Property

The Website and its original content, features, and functionality are owned by HeyDigitalMX and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4.2 License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and Services for your personal or business purposes in accordance with these Terms.

4.3 Restrictions

You may not:

• Modify, adapt, or hack the Website or modify another website to falsely imply that it is associated with the Website or HeyDigitalMX
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without our express written permission
• Use the Website or Services in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose

5. User Content

5.1 Ownership

Any content you submit, upload, or otherwise make available through our Website or Services ("User Content") remains your property. By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in connection with providing our Services.

5.2 Responsibility

You are solely responsible for your User Content and the consequences of posting or publishing it. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Content.

5.3 Prohibited Content

You agree not to post or transmit any User Content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
• Infringes on any patent, trademark, trade secret, copyright, or other intellectual property rights of any party
• Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware
• Constitutes unauthorized or unsolicited advertising, promotional materials, junk mail, spam, or any other form of solicitation

6. Confidentiality

In the course of providing our Services, we may have access to your confidential information. We will maintain the confidentiality of your information and will not disclose it to third parties except as required to provide our Services or as required by law.

7. Service Level Agreement

For certain Services, we may provide a Service Level Agreement (SLA) that outlines specific performance standards and remedies for failure to meet those standards. The terms of any applicable SLA will be provided separately and incorporated into these Terms by reference.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall HeyDigitalMX, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website or Services
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content

Our liability is limited to the maximum extent permitted by law, and in no event shall our aggregate liability exceed the amount you paid for the Services during the three (3) months immediately preceding the event giving rise to the claim.

9. Disclaimer of Warranties

The Website and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Website or Services will function uninterrupted, secure, or available at any particular time or location
• Any errors or defects will be corrected
• The Website or Services are free of viruses or other harmful components
• The results of using the Website or Services will meet your requirements

10. Indemnification

You agree to defend, indemnify, and hold harmless HeyDigitalMX, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

• Your access to or use of the Website or Services
• Your violation of these Terms
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or publicity right
• Any claim that your User Content caused damage to a third party

11. Termination

We may terminate or suspend your account and access to the Website or Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Website and Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website and Services.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Website or Services shall be resolved through binding arbitration in accordance with the rules of the International Arbitration Association. The arbitration shall be conducted in London, United Kingdom, in the English language, and the arbitral decision may be enforced in any court.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published by HeyDigitalMX on the Website, shall constitute the entire agreement between you and HeyDigitalMX concerning the Website and Services.

16. Contact Us