Privacy Policy

HeyDigitalMX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heydigitalmx.com (the "Website") or use our IT Tech Support Services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Website
• Purchase our Services
• Sign up for our newsletter
• Contact us through our contact form or via email
• Participate in surveys or promotions

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Company name
• Job title
• Payment information (processed securely through third-party payment processors)

1.2 Technical Information

When you visit our Website, we may automatically collect certain information about your device and your interaction with our Website, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our Website
• Links clicked
• Other browsing behavior

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our Website. For more information about our use of cookies, please see our Cookie Policy below.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, invoices, and support communications
• Respond to your inquiries and provide customer support
• Send administrative information, such as updates to our terms, conditions, and policies
• Send marketing communications, if you have opted in to receive them
• Personalize your experience on our Website
• Monitor and analyze usage and trends to improve our Website and Services
• Detect, prevent, and address technical issues and security breaches
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when we believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect our rights, property, or safety
• Enforce our terms of service
• Prevent or investigate possible wrongdoing in connection with our Services

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the security of your information transmitted to our Website; any transmission is at your own risk.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the UK and process it there.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. Cookie Policy

9.1 What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

9.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies, please visit www.aboutcookies.org.

10. Third-Party Links

Our Website may contain links to third-party websites and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us